The last mile of diagnostics, handled properly.
Most of healthcare’s diagnostic problem is not the science. It is the logistics: getting a specimen from a person to a laboratory without losing the patient somewhere in between.
A gap we kept running into.
Our founders come from the laboratory, healthcare and logistics industries, with years spent close to how diagnostics actually get done. From every one of those angles the same gap kept showing up, and it was never the science. It was the distance between a patient and a collection site, and the uncertainty around what a test was going to cost.
Laboratories had accounts they could not fully serve without a reliable collection workforce. Practices had everything they needed to run a test except someone available to collect the sample. And the transport piece, which is genuinely solvable, tended to be nobody’s clear responsibility.
Labs On Call was built to take that on: one company responsible for the part in the middle, so testing is easier to complete for the practices ordering it and the patients receiving it.
That background is also why we are careful about the details that are easy to get wrong: handling standards, chain of custody, turnaround windows, and being straight with partners about what we can and cannot cover.
A collection and logistics partner. Not a laboratory.
Labs On Call is a mobile specimen collection service that connects patients and healthcare providers with trained phlebotomy professionals for convenient, on-location sample collection. We coordinate collections at homes, workplaces and care facilities, then securely deliver those samples to the appropriate laboratory for testing.
Labs On Call does not perform laboratory testing or provide medical diagnoses. All lab analysis and billing are handled by the designated CLIA-certified laboratory. Our role is to make the collection process easier, more accessible and more efficient, without compromising clinical standards or patient care.
We are specific about that distinction because it matters to the people who have to sign off on working with us.
- Patient firstEvery decision starts with the dignity, safety and comfort of the person in the chair.
- Clinical excellenceZero tolerance for chain-of-custody failures. A rejected specimen is a patient we let down.
- Operational integrityTransparent pricing, honest timelines, and direct communication, including when the answer is no.
- Partner-centric growthWe grow by making our partners’ operations simpler, not by adding complexity to them.
The unglamorous things, done consistently.
Our ordering platform and provider portal are built on infrastructure that adheres to HIPAA, SOC 2 and ISO standards.
Coverage across the continental United States.
No insurance claims, denials or reimbursement delays in the loop.
Typical turnaround once a specimen reaches the partner lab.
We deliver to whichever laboratory you direct us to.
Talk to a person.
Questions about partnership, pricing, coverage, or an order already in flight. The fastest route to a real answer is usually the phone.
- (844) 522-3274Monday to Friday
- info@labsoncall.comGeneral enquiries and partnership requests
- Louisville, KentuckyHeadquarters. Service reach is nationwide.